Staff Privacy Policy for Home Sweet Home

Effective Date: July 25, 2025

Home Sweet Home In-Home Care Agency ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with applicable laws and carrier policies. By engaging our services, you agree to the practices described in this policy.

1. What Personal Information We Collect

We collect personal information necessary to provide high-quality in-home care services and to comply with legal and regulatory requirements. The types of personal information we may collect include:

  • Contact Information: Name, address, phone number, email address.

  • Identification Information: Date of birth, Social Security number, government-issued ID (e.g., driver’s license, passport).

  • Financial Information: Payroll records.

  • Caregiving Preferences: Information about your caregiving preferences and availability.

  • Communication Preferences: Preferences for receiving communications, including SMS/text messages.

  • Other Information: Information provided during interviews, meetings, trainings, date inputted through software and/or interactions with our staff, including family contact details or emergency contacts.

We collect this information directly from you, your family, authorized representatives, or insurers, as permitted by law.

2. How We Use Personal Information

We use your personal information to provide, manage, and improve our in-home care services. Specifically, we use your information to:

  • Deliver personalized in-home care services.

  • Coordinate care with healthcare providers, caregivers, and other relevant parties.

  • Process payroll, perform background checks and communicate with insurance providers.

  • Company correspondence via email, phone, or SMS (with your consent).

  • Comply with legal, regulatory, and licensing requirements.

  • Conduct internal quality assurance, audits, and training to improve our services.

  • Respond to your inquiries or feedback.

  • Send important updates about our services or policies (with your consent, where required).

3. Who We Share Personal Information With

We share your personal information only as necessary to provide our services, comply with legal obligations, or protect our legitimate interests. We may share your information with:

  • Caregivers and Staff: Employees or contractors directly involved in providing care.

  • Healthcare Providers: Doctors, nurses, or other medical professionals coordinating your care, with your consent or as required by law.

  • Insurance Companies: For billing and reimbursement purposes, with your authorization.

  • Legal and Regulatory Authorities: When required to comply with applicable laws, court orders, or government regulations.

  • Business Partners: Service providers (e.g., Homebase, Sandata, CareWhen, etc.) who provide services and are contractually obligated to protect your information.

  • Emergency Contacts: Family members or others you designate in case of an emergency.

We do not sell, trade, or otherwise share your personal information for marketing purposes with third parties or affiliates. **SMS consent is not shared with third parties.**

4. How We Protect Your Personal Information

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption of sensitive data during transmission and storage.

  • Access controls limiting who can view your information.

  • Regular staff training on privacy and security practices.

  • Secure disposal of records containing personal information.

Despite our efforts, no system is completely secure. If a data breach occurs, we will notify you and relevant authorities as swiftly as possible.

5. Your Rights and Choices

You have certain rights regarding your personal information, subject to applicable laws:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete information.

  • Deletion: Request deletion of certain information, subject to legal and regulatory requirements.

  • Opt-Out: Opt out of SMS communications by replying "STOP" to any text message or contacting us directly.

  • Consent Withdrawal: Withdraw consent for certain uses of your information, where applicable.

To exercise these rights, contact us at info@homesweethomemcm.com. We will respond within the timeframes required by law.

6. SMS Communications

If you opt in to receive SMS/text messages from us (e.g., scheduling communication, care updates, etc.), we will use your phone number solely for Home Sweet Home related purposes that you authorized. SMS consent is not shared with third parties.

By opting into SMS from being hired by Home Sweet Home, a web form or other medium, you are agreeing to receive SMS messages from Home Sweet Home. This includes SMS messages for conversations (between employees). Message frequency varies. Message and data rates may apply. See rest of privacy policy. Message HELP for help. Reply STOP to any message to opt out.

7. Retention of Personal Information

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Health and care-related records may be retained for longer periods as required by state or federal regulations.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or industry standards. We will notify you of significant changes by posting the updated policy on our website or contacting you directly. Your continued use of our services after such changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Home Sweet Home

800 Hammond Ave Rice Lake, WI 54868

715-434-1117

info@homesweethomemcm.com

www.homesweethomemcm.com

This Privacy Policy is designed to be clear, transparent, and compliant with applicable laws and carrier policies. Thank you for trusting Home Sweet Home In-Home Care Agency with your care and personal information.